Silent Stitches truly has the best customers!

Below are some of the letters & email messages we have received over the years.

"Thank You for all of your kind words & encouragement...we do appreciate it!"

~Cards & Letters~

(Note: This beautiful card was from an original painting by Lynda Hamilton who is a mouth painting artist. For more information go to: The Mouth and Foot Painting Artists, 2070 Peachtree Court, Atlanta GA, 30341)

We received this lovely note of thanks from J.L. today!  Thank *You* for the Thank You!

June 17, 2013

Dear Silent Stitches~

"I received my order in a most timely fashion, and wish to thank you for your excellent service!"..."It is my pleasure to shop at Silent Stitches!"

With much appreciation and my very best regards, J.L.

P.S. And you do ROCK!

(6/19/2013  Thank you so much J.L. for taking the time to write and for sending us such a lovely card. We have posted it here so everyone can enjoy it too..)

(Left-click on the photo to enlarge) A very special letter from C.N.

We received this cute little owl note-card today!  An expression of thanks from C.S.

Hi Silent Stitches Staff,

"I just got the hoops you sent. What a wonderful treat! It was so special opening up the beautiful package...."

(6/30/2012  Thank you so much for taking the time to write send us a card with such a lovely sentiment. We will display it proudly for all to see!)

~Email Testimonials~

"When I opened the package with my scissors in it I was thrilled to see such a beautiful presentation; I didn't want to open the box!"

"The scissors are exquisite and a true work of art; I cannot wait to put them on my antique chatelaine that I will use for sewing. I appreciate the point protector as well."

Thank You!


5/17/2016 "Thank You" B.P. We're glad to hear you were pleased.


"I am a returning and very happy and satisfied customer. It is so much fun to deal with your company. The items are always of such high quality and the packaging is a delight. Thanks for making purchasing items at SS such a glorious pleasure!!!"


 **Thank you "M.O." You are a delight and one of our favorite customers!**

We appreciate each and every one your thoughtful & kind messages!!


"As always your products are wonderful, superbly packaged and quickly delivered...I LOVE my Hardwicke hoop!"



12/22/2015  Thank you F. We think you are wonderful too!


4/20/14 Well...it was bound to happen! We received our first displeased customer.

Helen was upset with our customer service and has informed us that she won't be shopping with us again.

We're sorry to see Helen go.....but proud that in 16+ years, we've had 99.9% happy customers!

We will continue to strive for positive results.

Thank you one and all....Helen included!


Hello Silent Stitches:

I received my order yesterday, and I was thoroughly delighted!.......You are brilliant.........

Good job. I am telling all of my friends (knitters, quilters, embroiderers) about your site, and I can't wait to purchase my next set of scissors.

Warmest regards,


1/28/2014 Thank you C. We think you are brilliant too! Thank you for your kindness.


"Hi-my order arrived today! That is the fastest service I have ever had!  It was so beautifully packaged I didn't want to open it.  Many, many thanks-I love everything and will definitely be ordering again." N.W.

11/6/2013 Many thanks to you N.W.!


"Hello Silent Stitches,

All right you guys are starting to scare me--- are you magicians? The package arrived yesterday!!!! I took a picture and sent it to a friend because the packaging is so lovely.

I also wanted to thank you for the pretty pretty threads you included, that was a sweet surprise. I am off on long flying trip next week and now I have some good projects to keep me occupied on the plane.

Thank you for your incredible promptness and your love and attention to detail, I WILL be ordering again!"

10/31/2012  A special Thank You to JD for making us laugh!


Just wanted to give some positive customer feedback:

I purchased a sheath for embroidery scissors. The sheath I received is very good quality leather. The customer service I received from your company was outstanding. I received an answer to my question very quickly. When I received my package in the mail, it was very well wrapped. The packaging comes bubble wrapped. It also had gingham printed tissue paper over the cellophane envelope that the sheath was in. The handwritten receipt and thank you note was an added touch.

The packaging is nice enough to be used as a gift! Thanks so much for your attention to detail.

9/29/2012 M.E.R. Thank you  for your thoughtful & kind message.




I would like to thank you for the superb scissors I received today.

They were so beautifully wrapped, I wanted to leave them as they were.

I shall now have to put a warning notice on them to tell anyone using them that there will be one very annoyed stitcher to contend with!

Thank you from across "the pond"

Kind Regards


 2/8/2011 V, thank you for making us smile.


"Thank you so much for your prompt shipping! I received the order today and everything is excellent. The wrapping is lovely and the charm is "charming". Thank you again for excellent service and very pretty products."

Best regards,

MK  2/4/2011

M., We think you're special too. Thank you.


"Thank you for your prompt attention to my order. I am delighted with everything......."

GB 8/9/2010

G, Thank you for your nice message. We appreciate your kindness.



Just a quick note to let you know my Silver seam ripper arrived today.  I always eagerly await the arrival of purchases, but I was blown away with the way you have presented it.  Thank you for wrapping it so beautifully!  (The Silver seam ripper is so lovely as well!)

With much appreciation and thanks,

3/25/2010 Thank you for your message..it made us smile! :-)


I just wanted to know that I received my order several days ago.  Thank you for the speedy service and the delightful packaging!   I look forward to shopping with you in the future!


3/13/2010  Thank you! We're glad you are pleased. You are welcome anytime!


My package arrived and I want to thank you for the beautiful way everything was wrapped.  It was like opening a gift to myself.  It was truly a lovely surprise and makes me believe you love what you do.  Keep up your wonderful level of service and my best wishes for continued success with your business.



2/24/2010 Thank you "R" for your lovely message & for allowing us to share it.


Thank you for how quickly you responded and how beautifully packaged my order was.  I received it on Mon.--couldn't believe it!  love the items I ordered!  and appreciated the handwritten, personalized receipt.  Thank you. "M"

11/12/09 Thank *you* "M"...we have the best customers!


Hello Silent Stitches,
I received my package today (Thursday).  Thank you so very much!  Everything was wrapped beautifully--nothing got damaged.  As a busy stay-at-home mom of two little ones (3 and 5), your package brought such delight to my face in a normal crazy day!  Even though I already knew what I had ordered, it was still a surprise to open each parcel to see what was inside!
Thank you once again.  I will be keeping you in mind for my next embroidery purchase. "C"

10/29/09 Thank you for your email message. We're glad the package made you smile. Enjoy!


Dear Silent Stitches,

I received my order today, thank you for you excellent service!!!!

I loved your package details.



 9/29/09 Thank you for your nice message!


Hello to everyone,

I want to let you know that I was so impressed with my order and how it was packaged. I'd requested some gift wrapping and each votive warmer was wrapped so beautifully. Yes, I felt VERY special unwrapping the one I purchased for myself! LOL. .....the packaging of each little pumpkin charm was wonderful - they make such fun gifts.  Thank you again for excellent customer service.


9/96/09  It was our pleasure. Thank you.


"Just wanted to let you know my order for the primitive rusty sewing clamps came and they are wonderful.  I loved your package detail.  Thank you again for such prompt service."  D   

9/15/09 We have the nicest customers! Thank you D!


"...you guys ROCK!!!!"

8/17/09 Thank you EC...we think you're pretty cool too!


"I have to say your service is fantastic!! Congratulations for really caring about the customer."

5/7/09 Thank you to KB for her special message.


Dear Friends at Silent Stitches -
I received my order of two pair of scissors today. Thank for your superior service and such special packaging! It was like unwrapping a present, truly.
Kind regards,

1/29/2009 J, Thank you for your kind words.


Want to thank you so much for the great service! I received the package early morning on the 10th,  just in time.  Also want to compliment you on the quality of the product, perfection of the receipt and wrapping.  Was a real pleasure to do business with you and I will be sure to tell the other ladies about your website.

Thanks again, C

11/11/2008 C,Thank you so much for your email message..we appreciate it!


I have just received my books and want to thank You for the beautiful package and nice words on it. You have excellent prices, low shipping fees and do your job with love which is the most important and we can feel it.
Thank You very very much!!!!!!!!
All the best

9/12/2008 Thank you, Vera, for your email message.


Dear Silent Stitches,

"In this day when genuinely good customer service is a rare thing, what a treat to have found you! I received my package yesterday (after only 3 days!) and it felt like Christmas morning when I opened it. Everything is perfect ~ down to the personal touches on the receipt! All of the items I purchased are a gift for a dear friend..."

Thank you, thank you, thank you!

The next order will be a "gift" for myself!

With warm regards,

"J.D." 4/24/2008

Thank you "J" ...we appreciate your wonderful email message! You made our day special!


Thank you - I received the package last Wednesday. I must say that opening your box of beautifully presented items make the recipient feel very special.
Thank you for all of the special  touches.
"J.G."  11/12/07


Dear Silent Stitches,
Thank you so much for all the lovely things!! I just LOVE the little Salem Witch scissors!! It was so thoughtful of you to send them so I could wear them on Halloween - I have worn them all week and will probably wear them at Christmas time and Easter.... too!! My friends at work really liked then, too. I really appreciate you sending me the page from the catalog showing the originals - how interesting. Maybe you will have more reproduction scissors charms sometime.
The little Simon Bros. thimble charm is EXQUISITE!! I will have to order another for a friend who quilts - she will love it. My domino thimble is really nice - I'm very pleased. I really enjoy getting packages from you - it is like opening Christmas or Birthday gifts - your service is even nicer than Nordstrom or Von Maur! The neat little Dovo scissors was even wrapped in little scissors paper and you have the neatest little boxes and even your receipts look like they came from a fancy shop from a century ago!
..... Again, thank you for your FANTASTIC SERVICE!!




My Forget-me-not thimble holder arrived on Monday. It is just beautiful! I think it was the perfect choice; I really appreciate your guidance in the selection process.

Your web site is a wonderful find and I hope to do business with you again-



PS The lovely packaging is really a special touch and just seems to fit with the character of your business....


Dear Silent Stitch:
          Your package arrived yesterday.  In this new world of impersonal internet sales and very little customer service, I can't express the delight I felt when I opened the box--right down to the absolutely beautiful, personalized receipt.  The gift is wrapped so beautifully (It is a gift for my niece), that I didn't even open it to look inside at the elephant.  Everything about the order was perfect.
          I feel so fortunate to have found a business who takes such pride in their work and takes those extra steps to please their customers.  I am one of those customers who is so very, very pleased.  I will certainly spread the word among my stitching friends.
         Thank you for your care and enthusiasm.


"Just want to say that I am 110% plus pleased with my order. The price was great, the quality exceptional...." C.K. (Virginia)

"The sterling tatting shuttle arrived. It is BEAUTIFUL and the service was great!.... A.B. (Texas)

"You win the prize... " L.G.

"I received my thimble case today...I absolutely love it!....I felt like I was opening a Birthday present." L.E.

"Just wanted to let you know the leaflets arrived. I can't tell you how tickled I am :-)!!  Your packaging was gorgeous...Thanks for everything!  S.

"The buttons arrived- Love the buttons, love the packaging, how nice for gifts!!!..." B.

" The charms arrived quickly" K.S. ( Japan)

"Well, you've done it again!" "..the chatelaine pendant is soooooo adorable"   K.L. (Ohio)

"....I was very impressed with the time you took to wrap my floss so nicely. I am going to rave about your online shop now :)"  V.G. (PA)

"Thank you so much for getting the thimble to me so quickly." Dave (MA)

"I am thrilled with my order! Not only did it come 3 days after I placed it, but everything was wrapped so nicely....I'm sure we'll be dealing with each other again sometime." C.L. (Maine)

"I already have told a friend. I consider you a treasured find...." L.F. (NC)


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