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Ordering & Shipping Information

Shop with us anytime! You may email your order 24 hours a day!

Click on the clock for the current United States Time.

  It's easy to place an order!  Just send us an email!

  1. Type your exact mailing address and/or address where the package will be shipped to.

  2. List the names of the items and quantity of each that you would like to purchase.

  3. Tell us if you will be mailing a check, money order* or using a credit card**.

    4. Please tell us if you are  a Massachusetts Resident for sales tax purposes***.

5. Be sure to tell us if your purchase is a gift if you would like it gift-wrapped.

6. Would you prefer First Class or Priority Shipping? Media Mail?

That's all you need to do! Then send your email message to:

    silentstch@aol.com

 

We will send a confirmation message, which lets you know that we have received your order. If you don't receive a confirmation message within 2 hours, please resend your original message. We will then either send you a Pay Pal invoice for your payment or will wait for your check in the mail.

When we receive your payment we will email to let you know. We usually ship that same day if your payment is received by 12:00 Noon.

 (We will gladly combine orders shipping to the same address...shop with a friend & save on shipping!)

***(5% Sales Tax will be applied to all Massachusetts Orders)

PAYMENT METHODS

*CHECK OR MONEY ORDER: If you are mailing a check or money order, you may print the order form or just write the information on a slip of paper. (Be sure to write your email address so we may contact you.)

 

**CREDIT CARD: Never email us or call with your credit card information!!

*For your security...we use Pay Pal to process your credit card transactions.*

Solution Graphics

Click on the link above È to learn more.

We do not store or have access to your credit card information at any time.

International Currency conversions are automatic!

You do not need to be a Pay Pal member to use this service...It's fast & easy!. All you do is email your order to us, we then send you a Pay Pal invoice with your total...you type in your information, click "send" & you are done! We receive a notice from Pay Pal that you have paid for your order, we send you a confirmation email & then we mail your package the same day! If you select Priority Mail, your package should arrive within 2-4 days! International Priority 6-10 days to most destinations.)


SHIPPING INFORMATION

Can you send this gift? Yes, gifts can be mailed to an alternate address. We will be happy to gift-wrap your purchases for free...just ask.

How long will it take to receive my order?  If we receive your payment by noon, we will usually ship your order that same day, Monday-Friday! Shipping via US Postal Service Priority, you will receive your package within 2-4 days!

         

  We ship via UNITED STATES POSTAL SERVICE®. We are proud to offer the lowest shipping rates anywhere!  We don't charge handling fees! Your shipping rate is based on the weight of your package & your shipping zone. We use Priority Mail for most shipping, but small packages can be shipped via First Class Mail for $2.00-$3.50.  Heavier items that will fit in the US Postal Service Flat Rate boxes can ship for $9.25 to almost any destination in the United States.

LOWEST SHIPPING RATES ANYWHERE! NO HANDLING FEES!

2008 Rates

- Estimated Shipping Rates ?

First Class up to 8 ounces

$3.50 minimum

Priority: 8 ounces to 1 lb. ð

$4.80

Priority: 2 lbs or more ð

$4.80-$8.25

$9.80 REGULAR Flat Rate: For items that fit in a 11" x 8.5" x5" Box

$12.95 LARGE Flat Rate: For items that fit in a 12" x 12" x 5" Box

If you do not specify a shipping choice, we will select Priority Mail as your choice.

Media Mail/Book rate is also available if requested. Allow extra delivery time.

~Optional~

Insurance is available for an additional fee.($1.70/$50.00; $2.15/50.01-$100.00; $2.60/$100.01-$200.00)

Delivery Confirmation is available: 75 cents per package.

Visit www.usps.com for other shipping options.

Email your address and/or zip code for an exact quote.


International Shipping:  Global Priority Shipping (Flat Rate Envelope) is available to most areas for about $12.00. Boxes, rates by weight & size. Packages usually arrive at their destination within 6-10 days. Please inquire with your full mailing address and names of items you are considering purchasing, so that we can estimate shipping cost for you.

NOTE: The receiver is responsible for all duties & taxes at full declared value. No exceptions.


Printable Order Form

(Left-Click on the form below to enlarge for printing.)


Policies

Return Policy: Below is an overview of our return policy. Of utmost importance is customer satisfaction & we are always willing to work with you. We will respond to your courteous message in a timely manner. We will not respond to rude email messages.

Non-Defective Goods Return Policy: We want you to be satisfied with your purchase. Please let us know if there was a problem with your merchandise or our service within 3 business days. The return of non-defective merchandise may incur a 20% re-stocking fee at our discretion. The customer is responsible for all return shipping & insurance fees. All returns must have a RMA #(Return Merchandise Approval Number) on the front of the package. Packages without a RMA# will be discarded, so be sure to obtain authorization from us before mailing your returns.Non-Defective Items returned after 7 days will not be accepted unless other arrangements have been made with us beforehand.

Defective Goods Return Policy: We inspect all items before shipping. but please notify us within 3 days if you receive defective goods. We will issue a RMA # and will exchange your item when we receive the package. If you purchased insurance & damage occurred during shipping, let us know and we will forward your insurance slip to you so that you may file a postal insurance claim at your local post office. Defective returns must be received within 7 days.

Non-returnable Items: Final Sale Items & Items sold as Non-Returnable will not be accepted as returns.

We are not responsible for lost or damaged goods during delivery or return shipment. Insurance & delivery confirmation is always recommended.

Special Orders Policy: We may special order an item for you if it is not available. We require a minimum 50% deposit to place a special order and the balance must be paid within 7 days from the time the item is ready for shipping. If the balance is not paid within 30 days of notification, the original deposit will be forfeited and the item(s) will become store stock. No exceptions.

© 1998-2008  Silent Stitches tm. All rights reserved. This website or any part thereof may not be reproduced in any form for any reason.

Designated trademarks and brands are the property of their respective owners.

 

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