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We are located on the East Coast in Massachusetts!
*We're here from 8:00 am - 5:00 pm daily*
But...you can shop with us anytime! You may email your order 24 hours a day!
Click on the clock for the current United States Time.
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It's easy to place an order! Just send us an email with the following:
If the above link is not working for you, please email us at: silentstch@aol.com When we receive your email order, we will reply with an Order Confirmation, to let you know that we have received your order. (If you don't receive a confirmation message within 1 hour, please resend your original message as we may not have received it.) We will then either email a Pay Pal invoice for your payment or will wait for your check/money order in the mail! When we receive your payment we will notify you by email. We usually ship that same day if your payment is received by 12:00 Noon. (Monday-Friday) (We will gladly combine orders shipping to the same address...shop with a friend & save on shipping!) SALES TAX 6.25% Sales Tax will be applied to all Massachusetts Orders GIFTS Gift wrapping is free! Be sure to tell us the occasion if you would like your purchase gift-wrapped. Gift card? Please type the exact message you would like printed inside the gift card. Can you send this gift to an alternate address? Yes, gifts can be mailed to an alternate address. PAYMENT METHODS *CHECK OR MONEY ORDER: If you are mailing a check or money order, you may print the order form or just write the information on a slip of paper. (Be sure to write your email address so we may contact you.) We check our P.O. box mail twice per week & will email to confirm receipt of your mail. If you mail a payment and don't hear from us within 7 days...let us know as we most likely did not receive your envelope yet.
**CREDIT CARD/DEBIT CARD Payments: Please! We ask that you NEVER! email us or call with your credit card information!! *For your security...we use Pay Pal to process your credit card transactions.*
Click on the link above È to learn more. When you use Pay Pal, we do not store or have access to your credit card information at any time! International Currency conversions are automatic! You do not need to be a Pay Pal member to use this service...It's fast & easy!. All you do is email your order to us, we then send you a Pay Pal invoice with your total...you type in your information, click "send" & you are done! We receive a notice from Pay Pal that you have paid for your order, we send you a confirmation email & then we mail your package the same day! If you select Priority Mail, your package should arrive within 2-4 days! International Priority 6-10 days to most destinations.)
Orders will be automatically cancelled, without notification, if payments for confirmed orders are not received within 7 days. SHIPPING INFORMATION How long will it take to receive my order? If we receive your payment by noon, we will usually ship your order that same day, Monday-Friday! Shipping via US Postal Service Priority, you will receive your package within 2-4 days!
We ship via UNITED STATES POSTAL SERVICE®. We are proud to offer the lowest shipping rates anywhere! We don't charge handling fees! Your shipping rate is based on the weight of your package & your shipping zone. We use Priority Mail for most shipping, but small packages can be shipped via First Class Mail starting at $4.00. Boxes weighing up to 1 lb. ship for $4.95-$5.55. See additional rates below.
LOWEST SHIPPING RATES ANYWHERE! NO HANDLING FEES! 2010 Rates
Regular ~up to 1 lb.~ Priority: $5.55 Small Flat Rate Starting at $4.95: For items that fit in a 8 5/8" x 5 3/8" x 1 5/8" Box Medium Flat Rate Starting at $10.35: For items that fit in a 11" x 8.5" x 5" Box LARGE Flat Rate Starting at $13.95: For items that fit in a 12" x 12" x 5" Box If you do not specify a shipping choice, we will select Priority Mail as your choice. Media Mail/Book rate is also available if requested. Allow extra delivery time. INSURANCE RATES *Insurance is required on packages with a value over $100.00.* *We are not responsible for uninsured lost or damaged packages.* $1.75 up to $50.00 Value coverage. $2.25 50.01-$100.00 Value coverage $2.60 $100.01-$200.00 Value coverage DELIVERY CONFIRMATION is included free on all Priority Mail packages. For First Class packages it is available at an additional cost of .80 cents per package. Visit www.usps.com for other shipping options. We'll ship it your way! Email your address and/or zip code for an exact quote. INTERNATIONAL SHIPPING Global Priority Shipping & Global Express is available to most areas for starting at $12.95 in a flat rate 9" x 12" envelope or small flat rate box. Larger Boxes: Rates vary by weight & size. Packages usually arrive at their destination within 6-14 days, but in some cases may take several weeks. Please inquire with your full mailing address and names of items you are considering purchasing, so that we can estimate shipping cost for you and check to see if there are any restrictions on receiving in your country. We are not responsible for uninsured packages. PLEASE BE AWARE OF ANY SHIPPING RESTRICTIONS TO YOUR COUNTRY. NOTE: The receiver is responsible for all duties & taxes at full declared value. No exceptions.
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Please *Click Here* to Email your order!
Printable Order Form
(Please do not mail an order & payment until you have emailed us and we have confirmed your order & total.)
(Left-Click on the form below to enlarge for printing.)
Our Policies
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Below is an overview of our policies. Of utmost importance is customer satisfaction & we are always willing to work with you. We will respond to your courteous message in a timely manner. 1.Non-Defective Goods Return Policy: We want you to be satisfied with your purchase. Please let us know if there was a problem with your merchandise or our service within 3 business days. The return of non-defective merchandise may incur a 20% re-stocking fee at our discretion. The customer is responsible for all return shipping & insurance fees. All returns must have a RMA #(Return Merchandise Approval Number) on the front of the package. Packages without a RMA# will be discarded, so be sure to obtain authorization from us before mailing your returns. Non-Defective Items with return approval must be received here within 7 days or the package will not be accepted. No returns will be accepted under any circumstances after 30 days from date of purchase. The package will be marked, "Return to Sender". 2.Defective Goods Return Policy: We inspect all items before shipping. but please notify us within 3 days if you receive defective goods. We will issue a RMA # and will exchange your item when we receive the package. If you purchased insurance & damage occurred during shipping, let us know and we will forward your insurance slip to you so that you may file a postal insurance claim at your local post office. Defective returns must be received within 7 days. 3.FINAL SALE POLICY: Final Sale Items & Items sold as Non-Returnable will not be accepted as returns. 4.Lost or Damaged Goods Policy: We are not responsible for lost or damaged goods during delivery or return shipment. Insurance & delivery confirmation are always recommended. 5.Cancelled Orders Policy: Cancelled orders are subject to a 20% restocking fee. Your order is prepared for shipping as soon as it is received. Cancelled orders result in time & packing materials wasted, so we strictly enforce this policy. 6.Special Orders Policy: We may special order an item for you if it is not available. We require a minimum 50% deposit to place a special order and the balance must be paid within 7 days from the time the item is ready for shipping. If the balance is not paid within 14 days of notification, the original deposit will be forfeited and the item(s) will become store stock. No exceptions. Special orders are not returnable. 7.WE RESERVE THE RIGHT TO CORRECT ANY PRICING ERRORS ON THIS WEBSITE. |
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