Ò
We are located on the East Coast in Massachusetts, U.S.A.!
Weekly Hours: Monday- Friday 7:00 AM - 4:00 PM
But...you can shop with us anytime! You may email your order 24 hours a day!
|
It's easy to place an order ! Just send us an email with the following:
That's it! You're almost
done....
(Note: Our customer's orders are important to us. If you use the above link for anything but an order, your message will be deleted unread. If you are not ordering at this time, but have "questions" we will be happy to assist you. Please use the link provided at the bottom of this page for inquiries.) What's next? When we receive your email order, we will reply with an "Order Confirmation", to let you know that we have received your order. (During regular hours, if you don't receive a confirmation message within 1 hour, please resend your original message as we may not have received it. Do not cut & paste photos from our website, or we won't be able to open your email. We will then either email a Pay Pal invoice for your payment or will wait for your check/money order in the mail! When we receive your payment we will notify you by email. We usually ship the same day if your payment is received by 12:00 Noon. (Monday-Friday) NOTE: Please pay for your order within 24 hours of receipt of the order confirmation notice and invoice. Orders will be automatically canceled if payments for confirmed & invoiced orders are not received within 2 days. Payments from customers mailing a payment must arrive within 7 business days to avoid cancellation.
Combined Orders/Group Orders: We will gladly combine orders shipping to the same address...shop with friends & save on shipping! We will also be happy to invoice individually to assist you in dividing payments for group orders. We'll even divide the shipping evenly for fairness! ~SALES TAX~ 6.25% Sales Tax will be applied to all Massachusetts Orders ~GIFTS~ Gift wrapping is free! Be sure to tell us the occasion if you would like your purchase gift-wrapped. Gift card? Please type the exact message you would like printed inside the gift card. Can I send a gift to an alternate address? Yes, gifts may be mailed to an alternate address. We do not include a receipt in gift packages. (You may print your Pay Pal receipt for your records.) ~PAYMENT METHODS~ *CHECK OR MONEY ORDER: If you are mailing a check or money order after you receive your order confirmation notice and total, you may print the order form at the bottom of this page or just write the information on a slip of paper. (Be sure to include your email address so we may contact you.) We check our P.O. box mail at least twice per week & will email to confirm receipt of your mail. If you mail a payment and don't hear from us within 7 days...let us know. We most likely did not receive your envelope. *CREDIT CARD/DEBIT CARD Payments: NEVER!! email or phone us with your credit card information!! *For your security...we use Pay Pal to process your credit card transactions.*
By using PayPal, we do not store or have access to your credit card information at any time! International Currency conversions are automatic! It's fast & easy!. All you do is email your order to us, we then send you a Pay Pal invoice with your total...you type in your information, click "send" & you are done! We receive a notice from Pay Pal that you have paid for your order, we send you a confirmation email & then we mail your package the same day! If you select Priority Mail, your package should arrive within 2-4 days! International Priority 6-10 days to most destinations.)
SHIPPING INFORMATION How long will it take to receive my order? If we receive your payment by noon, we will usually ship your order that same day, Monday-Friday! Shipping via US Postal Service Priority, you should receive your package within 2-4 days!
We ship via UNITED STATES POSTAL SERVICE®. We are proud to offer the lowest shipping rates anywhere! We don't charge handling fees! Your shipping rate is based on the weight of your package & your shipping zone. We use Priority Mail for most shipping, but small packages can be shipped via First Class Mail starting at about $3.50....just ask! Boxes weighing up to 1 lb. ship for $5.10-$5.95. See additional rates below.
LOWEST SHIPPING RATES ANYWHERE! NO HANDLING FEES! USA 2012 Shipping Rates (Effective January 22, 2012)
(Note: We are on the East Coast, so shipping to the West Coast will be the higher rate.) *Flat Rate Envelope-$5.15 *Padded Flat Rate Bubble Envelope-$5.30 ~~~~~~~~~ Flat Rate Priority: Special reduced rates for heavier packages weighing up to 70 lbs! *Small Flat Rate Priority-$5.35: For items that fit in a 8 5/8" x 5 3/8" x 1 5/8" Priority box. **Medium Flat Rate Priority-$11.35: For items that fit in a 11" x 8.5" x 5" Priority box. ***LARGE Flat Rate Priority-$15.45: For items that fit in a 12" x 12" x 5" Priority box. Regional Rates may also be available. We always select the lowest Priority rate & most secure method for your package. If you do not specify a shipping choice, we will automatically select Priority Mail as your choice. Media Mail/Book rate is also available if requested. Allow extra delivery time. INSURANCE RATES *We are not responsible for uninsured lost or damaged packages.* $1.85 for up to $50.00 value coverage. $2.35 for $50.01-$100.00 value coverage. $2.90 for $100.01-$200.00 value coverage. $4.85 for $200.01-300.00 value coverage. DELIVERY CONFIRMATION is included free with most Priority Mail packages. For First Class packages it is available at an additional cost. Visit www.usps.com for other shipping options. We'll ship it your way! Email your address and/or zip code for an exact quote.
INTERNATIONAL SHIPPING....We ship worldwide! International Priority Mail & Express Mail is available to most areas starting at $13.95 in a flat rate 9" x 12" envelope or small flat rate box. Larger boxes: Rates vary by weight, size & destination. Packages usually arrive within 6-14 days, but in some cases may take several weeks to pass through Customs. Let us know if your package doesn't arrive within the estimated time. If you would like us to estimate the shipping for you before ordering, please email your full name & mailing address along with a list of the items you are considering purchasing. We are not responsible for uninsured packages. Orders valued at over $100.00 must ship via Express Mail unless other arrangements have been made. PLEASE BE AWARE OF ANY SHIPPING RESTRICTIONS AND/OR FEES FOR YOUR COUNTRY. NOTE: The receiver is responsible for all duties & taxes at full declared value. No exceptions. Shipping rates & related information can be found at: www.usps.com
|
||||||||
A Printable Order Form for Mail Orders ONLY
(Please!! DO NOT!! mail an order & payment until you have received an Order Confirmation & total from us!)
(*Left-Click on the form above to enlarge for printing.)
IMPORTANT PLEASE READ!Ê
*THIS FORM IS FOR THOSE MAILING A CHECK ONLY. DO NOT USE THIS FORM IF YOU WILL BE PAYING WITH PAY PAL*.
Massachusetts Residents please add 6.25% Sales Tax to your sub-total.
~Our Policies~
|
Below is an overview of our policies. Of utmost importance is customer satisfaction & we are always willing to work with you. We will respond to your courteous message in a timely manner. 1.Non-Defective Goods Return Policy: We want you to be satisfied with your purchase. Please let us know if there was a problem with your merchandise or our service within 3 business days. The return of non-defective merchandise may incur a 20% re-stocking fee at our discretion. The customer is responsible for all return shipping & insurance fees. All returns must have a RMA #(Return Merchandise Approval Number) on the front of the package. Packages without a RMA# will be discarded, so be sure to obtain authorization from us before mailing your returns. Non-Defective Items with return approval must be received here within 7 days or the package will not be accepted. No returns will be accepted under any circumstances after 30 days from date of purchase. The package will be marked, "Return to Sender". 2.Defective Goods Return Policy: We inspect all items before shipping. but please notify us within 3 days if you receive defective goods. We will issue a RMA # and will exchange your item when we receive the package. If you purchased insurance & damage occurred during shipping, let us know and we will forward your insurance slip to you so that you may file a postal insurance claim at your local post office. Defective returns must be received within 7 days. 3.FINAL SALE POLICY: Final Sale Items & Items sold as Non-Returnable will not be accepted as returns. 4.Lost or Damaged Goods Policy: We are not responsible for lost or damaged goods during delivery or return shipment. Insurance & delivery confirmation are always recommended. 5.Cancelled Orders Policy: Cancelled orders are subject to a 20% restocking fee. Your order is prepared for shipping as soon as it is received. Cancelled orders result in time & packing materials wasted, so we strictly enforce this policy. 6.Special Orders Policy: We may special order an item for you if it is not available. We require a minimum 50% deposit to place a special order and the balance must be paid within 7 days from the time the item is ready for shipping. If the balance is not paid within 14 days of notification, the original deposit will be forfeited and the item(s) will become store stock. No exceptions. Special orders are not returnable. 7. WE VALUE YOUR PRIVACY. WE NEVER SHARE OR SELL ANY PERSONAL INFORMATION OR EMAIL ADDRESSES. 8..WE RESERVE THE RIGHT TO CORRECT ANY PRICING ERRORS ON THIS WEBSITE.
|
© 1998-2012 Silent Stitches tm. All rights reserved. This website or any part thereof may not be reproduced in any form for any reason.
Designated trademarks and brands are the property of their respective owners.