Ordering & Shipping Information

We are located on the East Coast in the State of Massachusetts, U.S.A.!

Weekly Hours: Monday- Friday 7:00 AM - 4:00 PM

You can shop with us anytime! You may email your order 24 hours a day!

IT'S EASY TO PLACE AN ORDER!

HOW TO ORDER: The Short Version

List of Items, Name & Address, Shipping choice, Payment Method and any Special Instructions. That's it!

Please *Click Here* to email your order!

HOW TO ORDER.....The Looooong Version!

  • 1. List the title of the items and quantity of each of the items you would like to purchase. (You don't need to include the prices or add the total, we'll do that for you.) Please do not copy & paste the photos or descriptions of the items from our web site. It is not necessary.

  • 2. Name & Address: Please type your full name and address so we can calculate your shipping. We will use this information to print the shipping label so make sure it is complete and correct! (Please make sure your address at PayPal is current.)                       

  • 3. Shipping Choices: We automatically select US Postal Priority Mail. We may ship small items weighing less than 13 oz. by First Class mail in the USA (starting at about $3.95) if you prefer. Please ask for "First Class Shipping" when ordering.

  • Insurance?? Would you like us to purchase Insurance for your package? Insurance is included free for Priority packages valued up to $50.00. Additional insurance is suggested on packages valued between $50.01-$100.00 and required on packages valued over $100.00. Signature Confirmation will be added to packages valued over $200.00. We are not responsible for lost or damaged uninsured packages. Insurance coverage rates are listed below.

  • 4. Payment: Tell us which form of payment you will be using to pay for your order: Check, Money Order or Credit Card/PayPal? ** Note: If you will be using a credit card...DO NOT include your credit card number in your email. We will generate a Pay Pal invoice which allows you to enter the information securely. If your Pay Pal account email address is different than the email address you are ordering from, please include your Pay Pal account email address, so we can generate a Pay Pal invoice for your order correctly.

  • 5. Optional: Any Special Instructions: Please include any special instructions or requests regarding your order. We begin packaging your order as soon as we receive it, so please try to mention any special requirements when you place your order.

That's it! You're almost finished....   Please *Click Here* to email your order!

 

~Thank you for shopping with us!~

Not Ordering at this time? Our customer's orders are extremely important to us. If you use the above link for anything but ordering, your message will be DELETED unread. If you are not ordering at this time, but have "questions" we will be happy to assist you. Please use the link provided at the bottom of this page for inquiries.)

If you sent us an email message/order & we haven't responded within 3 hours, please click here to go to our  facebook page for any news announcements.

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I emailed my order....what happens next?

When we receive your email order, we will reply with an "Order Confirmation", to let you know that we have received your order. (During regular hours, if you don't receive a confirmation message within 2 hours, please resend your original message as we may not have received it.)

We will then either email a Pay Pal invoice for your payment or will wait for your check/money order in the mail!

When we receive your payment we will notify you by email. We usually ship the same day if your payment is received by 12:00 Noon. (Monday-Friday)

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Non-payment of Order Notice

We kindly ask that you order only when you are able to pay for your order within 24 hours of receipt of the order confirmation notice and invoice. This helps us keep our system running smoothly & keeps everyone happy!

If your payment is not received within 48 hours, your order will be automatically canceled.

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FAQ's & Other stuff.....

~COMBINED ORDERS/GROUP ORDERS~

 We will gladly combine orders shipping to the same address...shop with friends & save on shipping! We will also be happy to invoice individually to assist you in dividing payments for group orders. We'll even divide the shipping evenly for fairness!

~SALES TAX~

6.25% Sales Tax will be applied to all Massachusetts Orders

~GIFTS~

Small Gift wrapping is *free! Be sure to tell us the occasion if you would like your purchase gift-wrapped. Also, if you prefer our Traditional/Tan & Black or Modern Wrap. Gift card? Please type the exact message you would like printed inside the gift card.

Can I send a  gift to an alternate address? Yes, gifts may be mailed to an alternate address. We do not include a receipt in gift packages. (You may print your Pay Pal receipt for your records.)

*There may  be a small gift wrapping fee of  about $2.00 on orders totaling less than $25.00.

~Acceptable PAYMENT METHODS~

*CHECKS OR MONEY ORDERS: Are acceptable. First you must email your order & mailing address. We will then calculate your shipping and email your confirmation message with the total for payment. We check our P.O. box mail at least twice per week & will email to confirm receipt of your mail the minute it arrives here. If you mail a payment and don't hear from us within 7 days...let us know. We most likely did not receive your envelope.

*CREDIT CARD/DEBIT CARD Payments: NEVER!! email or phone us with your credit card information!!

*For your security...we use Pay Pal to process all credit card transactions.*

Solution Graphics

You do not need to be a member to use PayPal. Use your credit card, debit card or e-check! We do not have access to your credit card information, which is why we prefer the security of PayPal for our customers.

International Currency conversions are automatic!

It's fast & easy!. All you do is email your order to us, we then send you a Pay Pal invoice with your total...you type in your information, click "send" & you are done! We receive a notice from Pay Pal that you have paid for your order, we send you a confirmation email & then we mail your package the same day! If you select Priority Mail, your package should arrive within 2-4 days! International Priority 6-10 days to most destinations.)

 

~SHIPPING INFORMATION~

How long will it take to receive my order?  If we receive your payment by noon, we will usually ship your order the same day, Monday-Friday! Shipping via US Postal Service Priority, you should receive your package within 2-4 days!

         

  We ship via UNITED STATES POSTAL SERVICE. We are proud to offer the lowest shipping rates anywhere! Your shipping rate is based on the weight of your package & your shipping zone. We use Priority Mail for most shipping, but small packages valued under $25.00 can be shipped via First Class Mail for under $5.00 just ask! See additional rates below.

LOWEST SHIPPING RATES ANYWHERE!

Current ~USA~ Shipping Rates

 Estimated Shipping Rates

First Class up to 12 ounces

$3.95 to$5.95

Priority: 13 ounces to 1 lb.

$6.95-$10.95

Priority: 2-3 lbs.

$6.95-up

(Note: We are on the East Coast, so shipping to the West Coast will be the higher rate.)

*Padded Flat Rate Bubble Envelope-$6.95*

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Flat Rate Priority: Special reduced rates for heavier packages weighing up to 70 lbs!

*Small Flat Rate Priority-$6.95: For items that fit in a 8 5/8" x 5 3/8" x 1 5/8" Priority box.

**Medium Flat Rate Priority-$13.50: For items that fit in a 11" x 8.5" x 5" Priority box.

***LARGE Flat Rate Priority-$18.95: For items that fit in a 12" x 12" x 5" Priority box.

Regional Rates may also be available. We always select the lowest Priority rate & most secure method for your package.

If you do not specify a shipping choice, we will automatically select Priority Mail as your choice.

Media Mail/Book rate is also available if requested. Allow extra delivery time. Insurance required.

INSURANCE RATES

~We are not responsible for uninsured lost or damaged packages.~

Free Insurance! Up to $50.00 Value Insurance coverage is now included with Domestic Priority Mail!

Additional value coverage insurance is available, please mention "additional insurance" when ordering:

 $2.60  for $50.01-$100.00 value coverage.

 $3.30  for $100.01-$200.00 value coverage.

$5.50 for $200.01-300.00 value coverage.

DELIVERY CONFIRMATION is included free with most Priority & First Class US Postal Shipping.

Visit www.usps.com for other shipping options. Enter our zip code (02648) & yours.

We'll ship it your way!  Email your address and/or zip code for an exact quote.


INTERNATIONAL SHIPPING: We are not shipping Internationally at this time.

Shipping rates & related information can be found at the United States Postal web site. You may enter your zip code & ours (02648) at:  www.usps.com to use estimate your shipping cost.


~Our Policies~

Below is an overview of our policies. Of utmost importance to us is customer satisfaction.

1.Non-Defective Goods Return Policy: We want you to be satisfied with your purchase. Please let us know if there was a problem with your merchandise or our service within 3 business days. The return of non-defective merchandise may incur a 20% re-stocking fee at our discretion. The customer is responsible for all return shipping & insurance fees. All returns must have a RMA #(Return Merchandise Approval Number) on the front of the package. Packages without a RMA# will be discarded, so be sure to obtain authorization from us before mailing your returns. Non-Defective Items with return approval must be received here within 7 days or the package will not be accepted. No returns will be accepted under any circumstances after 30 days from date of purchase. The package will be marked, "Return to Sender".

2.Defective Goods Return Policy: We inspect all items before shipping. but please notify us within 3 days if you receive defective goods. We will issue a RMA # and will exchange your item when we receive the package. If you purchased insurance & damage occurred during shipping, let us know and we will forward your insurance slip to you so that you may file a postal insurance claim at your local post office. Defective returns must be received within 7 days.

3.FINAL SALE POLICY:  Final Sale Items & Items sold as Non-Returnable will not be accepted as returns.

4.Lost or Damaged Goods Policy: We are not responsible for lost or damaged goods during delivery or return shipment. Insurance & delivery confirmation are always recommended.

5.Cancelled Orders Policy: Cancelled orders are subject to a 20% restocking fee. Your order is prepared for shipping as soon as it is received. Cancelled orders result in time & packing materials wasted, so we strictly enforce this policy.

6.Special Orders Policy: We may special order an item for you if it is not available. We require a minimum 50% deposit to place a special order and the balance must be paid within 7 days from the time the item is ready for shipping. If the balance is not paid within 14 days of notification, the original deposit will be forfeited and the item(s) will become store stock. No exceptions. Special orders are not returnable.

7. WE VALUE YOUR PRIVACY. WE NEVER SHARE OR SELL ANY PERSONAL INFORMATION OR EMAIL ADDRESSES TO ANYONE FOR ANY REASON.

8..WE RESERVE THE RIGHT TO CORRECT ANY PRICING ERRORS ON THIS WEBSITE.

`If you have a question, we'll be more than happy to assist you. Please click on the "Questions" link to send us an email with an inquiry relating to this site only.

FAQ

~Frequently Asked Questions~

*We do not sell wholesale at this time. Please do not ask.

*Our prices are as low as possible, so we can not offer discounts. Sales and special offers are stated next to the item's price.

*Spam or other nonsense email will be automatically DELETED unread!!

*Rude emails are always ignored.

Telephone? 

We used to answer the phone, but stitchers tend to be chatty! J We found that we weren't getting any work done! The best way to reach us is by email. We check our messages throughout the day & reply promptly during regular business hours.

 Monday through Friday. 7:00 AM-4:00 PM  Eastern Standard Time/USA

Open weekends by chance.

 

1998-2017  Silent Stitches tm. All rights reserved. This website or any part thereof may not be reproduced in any form for any reason. This includes social media such as facebook & pinterest.

Designated trademarks and brands are the property of their respective owners. Copyrights apply to any and all.

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